UPDATE June 24, 2010
I am not sure about this product even though it makes a good cup of coffee. I notice a small puddle of water underneath it everyday on my counter top! It collects on the grout between my tiles, which is not good. The puddle appears to come from a leak.
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After using Cuisinart EM-100 for a month I can say that it can make delicious coffee comparable to that bought in a coffee shop. I continue to be happy with the purchase, after using the espresso maker and getting to know it well.
* Ease of use
The espresso maker has many nice and useful touches. It is simple and fool proof to operate, which helps when making coffee when one is not fully awake. The controls allow one to continue or to stop pouring coffee, water, or steam when one wants to. A regular 8 ounce cup fits easily under the portafilter. Other nice touches are that the water tank can easily be removed or put back, and the drip tray can be slipped out easily and washed off. The length of the steam/hot water nozzle is suited to the frothing pitcher included in the purchase and is not really a problem in my experience. The espresso maker is fairly quiet.
It makes hot water and steam in an amazingly short time. I'd say in less than a minute; perhaps the solid 1000W specification has something to do with the internal boiler.
* Preparation and clean up
The preparation process for making espresso is very short: just pour water in the tank if there isn't enough left over from before, fill a clean portafilter with ground coffee and attach it in place, wait about a minute, turn the dial for coffee, and it pours out into the cup, presto!
Clean up is simple: the screen above the portafilter, the steamer nozzle and the portafilter need to be cleaned, all of which are easy to do.
* Coffee grind and clogging
All that is needed to make good coffee with the coffee maker, is to use the right grind of coffee, since everything else has been made simple to do. Some suggest that a burr grinder is required to grind the beans for superior coffee. It takes a short learning process to find the correct fineness of grind to make good coffee. I found that the finer the grind the tastier the coffee. A word of caution, as with any espresso maker, too fine a grind (Turkish grind, but not Espresso grind) will clog the basket for the portafilter and coffee will not pour out. I have now learned how fine to grind my coffee so that particles do not get through the holes of the strainer in the basket and get trapped inside its double wall.
When it is clogged, the pressure created by the pump can make it hard to remove the portafilter, but it must be removed in order to take steps to unclog it. This issue would be the same with any espresso maker. Instructions and a pin are sensibly provided. I was able to unclog the basket for the portafilter with the pin, so that one can make a mistake and recover from it.
It has not been my experience, as a couple of other reviewers have claimed, that you cannot tell when the pressure is more than usual, and coffee explodes as you remove the portafilter. If the portafilter is not clogged, it requires little effort to remove it, and there is no explosion or mess involved. However, if it is clogged, you will find from the outset that you need to use much more force, enough to tell the difference, due to the pressure created by the clog. When I removed a badly clogged portafilter, the coffee grounds stayed in the portafilter, and there was no mess to clean up. The high pressure that is naturally developed due to clogging makes it a problem to remove the portafilter. I once turned the machine off and waited for 15 minutes, and still found that the pressure was high. I haven't tried this, but if the water from the tank is emptied by passing it through the nozzle for example using the hot water setting, perhaps the pressure in the portafilter could be reduced enough to make it easier to remove a clogged portafilter.
* Tips on using hot water and steam for a hot cup of coffee
If one uses a cold cup and cold cream directly from the refrigerator, one's espresso will naturally not be as hot as one might want.
I use the hot water to heat up the cup first of all. I leave the hot water in to warm up the cup, until after I steam up the milk to heat it. I then move the dial to making espresso and proceed to pouring the coffee. Doing things in this order, heats up the boiler more and gets the water hotter.
A good froth can be made with steam, with the normal amount of noise caused by bubbling steam through cream, otherwise the unit if fairly quiet. I use the steam more to heat up the cream which is cold from the refrigerator, than for making a froth.
* Making more than one cup at a time
For making several cups of espresso in a row, the portafilter can be safely and easily removed as soon as one is made, so that you can go on to making the next one, and so on. The water tank is large enough for making several cups. The protafilter is naturally hot for a while after making a cup of coffee, so be aware of it while handling.
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